|This article is written from the Real Life point of view|
Rich Richardson is a former product tester and supervisor of associate staffing at Nintendo of America. Richardson worked for them for 26 years from October 1989-October 2015. He was a member of the NOA Product Testing Department and tested Metroid: Zero Mission, among other games. In addition, he solved software and hardware issues within the department, escalating them to the IT department if necessary.